Customer Service

Customer service is important to us and that's why you can just email us at support@celectronicparts-outlet.com if you have any questions. You can also call 0515 85 60 81, but this line is not always manned. We always try to respond as quickly as possible.

In any case, take a look at the information below, we may already be able to answer your question.

Opening hours and contact

We are available from Monday to Friday from 9 am to 5 pm. You can contact us using the details below.

www.electronicparts-outlet.com/en/contact-us

info@electronicparts-outlet.com

0515 85 60 81 (during office hours from 9:00 to 17:00. Unfortunately, there is not always someone present)

Online parts Outlet

Jacobshof 2 (no visiting address)

8603GE Sneek

VAT no. NL192589404B01

Chamber of Commerce no. 01078042

How to order.

Electronic Parts Outlet has all items directly in stock. The webshop works with a real-time stock. This means that if the desired quantity can be ordered in the webshop, it is always in stock. In case of insufficient stock, this is immediately indicated by a message. If this occurs, please send an email to inform us when the stock will be replenished.

Ordering is also very simple. The articles can be placed in the shopping cart by clicking on the button next to the relevant product. At the top right of the page, the contents of the shopping cart are displayed with the number of articles with descriptions and the total amount (including VAT) that is in the shopping cart.

To send the order, click on the orange button “show shopping cart” at the top right. The shopping cart will open and show the items you have placed in it.

Here you can still change quantities or remove articles. If everything is to your liking, click on the order button and go through a total of 4 more steps.

The rest of the ordering procedure is accompanied by a clear explanation of each step in the ordering process.

In the third step, you agree to our terms and conditions to be able to finalize the order in the fourth step.

The order is only final after the fourth step of the ordering process. In this way, you can check how much the additional shipping costs are and only then decide whether you agree.

The colored bar, which is visible at each order step at the top of the screen during the ordering process, indicates how far you have progressed in the ordering process.

The order is only final when the entire bar is colored orange.

During the ordering procedure, you agree to our terms and conditions (pdf download)

Delivery and shipping

The costs of standard shipping start at € 9.50 depending on the destination.

Ideally, we would like everything to be at your home by tomorrow, but sometimes it can take a little longer. Within Europe, the shipment generally takes between 3 and 5 days. Within the Netherlands usually within 24 hours. In any case, order before 16:00, which saves another day.

Exchange and return

Don't like your purchase? That can happen, we make exchanges no problem!

You can also simply return your product if you do not like it, then we will refund your money within 30 days. Also for the first shipping costs incurred. With us you can decide for 14 days whether you want to keep your product or not.

All our products are checked before they are sent to you so that we can be sure that you can expect something good. Such a nice idea.

If you want to use our return service, you can do so by filling in our return form that you can download here. Fill out the form and please send it to info@electronicparts-outlet.com so that we can assess and sort out your return as soon as possible. Complete the form completely and include it with the return shipment.

We will contact you to ask if you want to return the product well packed. Put it in an envelope and send it to the return address below and frank it sufficiently. Sorry, but we are not responsible for damage that may occur or for the loss of the shipment during return transport. Therefore, ask at the post office to send your shipment by registered mail so that you can be sure that it arrives properly.

Return address:

Electronic Parts Outlet

Jacobshof 2

8603GE Sneek

14 days cooling-off period

You have 14 days with us to assess whether your purchase is satisfactory. Until then, you can still return your purchase. You can view the product, just like in the store, but you are not allowed to use it. If you are not sure whether you can still exchange the product or not, please contact us via 0515 85 60 81 or info@electronicparts-outlet.com

Pay

You can pay with us in the following ways most for free!

iDEAL – free

Meastro – free

Mastercard – free

Visa – free

PayPal – paypal fee

Mister Cash – free

Sofort – free

Security and privacy

Security and privacy are becoming increasingly important and that is why we do everything we can to guarantee them. For example, we are a member of the webshopkeur foundation and we outsource the payments to Mollie.

Secure payment

We have outsourced our internet checkout to Mollie, which securely handles online payments for more than 10,000 webshops at financial institutions such as banks and credit card acquirers.

The Dutch Central Bank sets high security requirements for payment institutions. Of course, Mollie meets these requirements and even exceeds them, 24/7.

Mollie is PCI DSS certified. This indicates the level at which we have established the security of transactions for customers and consumers.

All your data is guaranteed on European servers in extremely secure areas under the supervision of Mollie's NOC team.

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